Privacy Policy

Bridge AI ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

1. Information We Collect

We collect information you provide directly to us, including:

• Account registration details (name, email address, business name)
• Business profile information (services, hours, pricing, policies)
• Payment and billing information processed securely via Stripe
• Communications and messages processed by your AI agents
• Connected social media and messaging account credentials (tokens stored securely)

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our AI agent services
• Train and personalise AI agents to represent your business accurately
• Process transactions and send related information
• Respond to customer messages on your behalf via connected channels
• Send technical notices, updates, and support messages
• Monitor and analyse usage patterns to improve the platform

3. Connected Social Media Platforms

When you connect your social media accounts (WhatsApp, Instagram, Facebook, TikTok), we access only the permissions you explicitly grant. We use these permissions to:

• Read incoming messages and comments on your business accounts
• Send replies on your behalf via your AI agents
• Display connection status and messaging activity in your dashboard

We do not sell, share, or use your social media data for advertising purposes. You may revoke access at any time from your Bridge AI settings or directly from the respective platform.

4. Data Storage and Security

Your data is stored on secure servers hosted on Render.com and Neon PostgreSQL. We implement industry-standard security measures including:

• Encrypted data transmission (HTTPS/TLS)
• Secure JWT-based authentication
• Regular security audits and access controls
• Encrypted storage of API tokens and credentials

5. Data Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

• With service providers who assist in operating our platform (Stripe, Render, Neon)
• When required by law or to protect our legal rights
• With your explicit consent

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us at support@bridgeagency.co.ke.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for data processing at any time
• Export your data in a portable format

8. Cookies

We use essential cookies to maintain your session and preferences. We do not use tracking or advertising cookies.

9. Children's Privacy

Bridge AI is not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the date at the top of this page and, where appropriate, sending you an email notification.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us at:

Email: support@bridgeagency.co.ke
Website: https://bridge--ai.onrender.com