Everything you need to know about Bridge AI, integrations, billing, and data privacy.
Bridge AI is an AI workforce platform built for Kenyan businesses. It deploys AI agents — Sarah (receptionist), Atlas (bookings), Nova (sales), and Echo (support) — that handle customer conversations, bookings, and follow-ups automatically across WhatsApp, Instagram, TikTok, and other channels, 24/7.
Bridge AI is designed specifically for the Kenyan market, with built-in M-Pesa (Daraja) payment support, Swahili/Sheng language capability, and pricing in KSh.
Bridge AI is designed for small and medium-sized Kenyan businesses that receive customer inquiries via social media or messaging apps. This includes salons, spas, gyms, restaurants, real estate agencies, clinics, law firms, e-commerce shops, construction companies, and more.
If you currently manage customer messages manually and want to automate bookings, replies, and lead capture — Bridge AI is for you.
You can create an account and complete onboarding in under 10 minutes. Once your WhatsApp Business account is connected, your AI agents can start responding to customers within the same day.
Full setup — including connecting channels, installing templates, and training your AI — typically takes 1–2 hours.
Yes. Bridge AI's AI agents can communicate in English, Swahili, and Sheng. You can configure the language preference for each agent in the Agent Marketplace settings.
No. Bridge AI is designed for business owners with no technical background. Connecting your WhatsApp, setting up workflows, and training your AI agents is done through a visual dashboard — no coding required.
Bridge AI connects to your WhatsApp Business account via the Meta WhatsApp Business API. Once connected, your AI agents automatically read incoming messages and reply on your behalf.
All conversations are visible in your Bridge AI dashboard under Conversations. You can review, respond manually, or let the AI handle everything.
Yes. You need a WhatsApp Business Account (not a personal WhatsApp). You can create one for free in the WhatsApp Business app. To use the API (required for automation), your number must be registered with the Meta Business Platform.
Bridge AI will guide you through the connection process step by step in the Integrations section of your dashboard.
That is up to you. Meta's WhatsApp Business Policy requires that businesses do not deceive users into thinking they are speaking with a human when they ask directly. We recommend configuring your AI agent to disclose that it is AI-powered when a customer asks.
You can set this behaviour in your agent's System Prompt in the Agent Marketplace settings.
Bridge AI accesses:
This data is used solely to power your AI agents and display conversation history in your dashboard. We do not sell or share WhatsApp message data. See our Privacy Policy for full details.
Yes. You can disconnect your WhatsApp Business account at any time from the Integrations page in your Bridge AI dashboard. Once disconnected, your AI agents will stop receiving and sending WhatsApp messages immediately.
You can also revoke access directly through the Meta Business Manager at business.facebook.com.
When you connect your TikTok Business or Creator account, Bridge AI can:
You need a TikTok Business Account to access the API features required for automation. Personal TikTok accounts have limited API access. You can convert your account to a Business Account for free in TikTok's settings.
Bridge AI accesses only what is necessary to provide the TikTok integration features you enable:
We do not access your TikTok account's financial data, advertising details, or private content. We do not use TikTok data for any purpose other than providing your Bridge AI services. See Section 5 of our Terms for full details.
Go to Integrations in your Bridge AI dashboard and click Disconnect next to TikTok. Alternatively, you can revoke access directly in TikTok via Settings → Privacy → Apps and Websites.
Upon disconnection, Bridge AI will stop accessing your TikTok data within 24 hours and delete your stored TikTok access tokens.
Bridge AI can only reply to comments and direct messages — it does not create or post new TikTok videos. Any comment replies generated by AI agents are based on the business knowledge and tone you configure. You can review all automated replies in your Conversations dashboard.
Yes. Bridge AI takes data security seriously. We use:
We comply with the Kenya Data Protection Act, 2019. Your customer data is yours — we process it on your behalf and never sell it.
Your Bridge AI data is isolated to your account. No other Bridge AI customer can see your conversations, business information, or customer data. Our internal team can access data only for support purposes and under strict confidentiality policies.
Yes. Bridge AI processes personal data in accordance with the Kenya Data Protection Act, 2019. You are the data controller for your customers' data; Bridge AI acts as your data processor.
You can request a full export of your data or deletion of your account at any time by emailing privacy@bridgeagency.co.ke.
You can request account deletion from Settings → Security → Danger Zone → Delete Workspace, or by emailing privacy@bridgeagency.co.ke. Your data will be permanently deleted within 30 days of the request.
No. Bridge AI does not use your customers' conversation data to train general AI models. Your data is used solely to power your own AI agents and analytics. The business knowledge you provide during onboarding trains only your agents, and is not shared with other Bridge AI customers.
Bridge AI stores data on cloud infrastructure hosted by Render (compute) and Neon (PostgreSQL database). Data may be physically stored in EU or US data centres depending on availability zones. We are working towards offering Africa-region data residency options. For enterprises with specific data residency requirements, please contact us.
Bridge AI offers three plans:
All plans include a 14-day free trial with no credit card required.
Bridge AI accepts payments via:
All amounts are in Kenyan Shillings (KSh) and include any applicable taxes.
Yes, you can cancel at any time from Settings → Billing. Your access continues until the end of your current billing period. We do not offer prorated refunds for partial months, but you can contact us at support@bridgeagency.co.ke within 7 days of a charge if you have concerns.
Yes. Your 14-day free trial requires no credit card. You get full access to all features during the trial. At the end of the trial, you can choose a paid plan or your account will be downgraded to read-only mode (your data is retained for 30 days).
These are your four core AI agents:
Each agent can be customised in the Agent Marketplace — you can change their name, tone, language, and the channels they operate on.
Your agents are trained using the answers you provide during the onboarding questionnaire (services, pricing, booking flow, FAQs, brand personality, etc.). You can update this knowledge at any time from Settings → Business Profile or by editing the System Prompt of each agent in the Agent Marketplace.
The more detail you provide, the more accurately your agents will represent your business.
If a question falls outside your AI agent's knowledge or scope, it can be configured to escalate to you — either by notifying you in the dashboard or sending you a WhatsApp alert. You can then take over the conversation manually from the Conversations page.
Yes. Once you connect M-Pesa (Daraja) or Stripe in the Integrations page, your AI agents can trigger payment requests during conversations — for example, asking a customer for a deposit to confirm a booking. Payments are processed securely and confirmation is sent automatically.
Bridge AI currently supports or is building integrations with:
Go to Integrations → Payments → M-Pesa in your dashboard. You will need your Safaricom Daraja API credentials (Consumer Key, Consumer Secret, and Business Short Code). Bridge AI supports both Sandbox (for testing) and Production credentials.
Once connected, your AI agents can trigger M-Pesa STK Push payment requests directly in customer conversations.
Yes. While WhatsApp is the most popular channel for Kenyan businesses, Bridge AI works across multiple channels. You can start with the in-dashboard chat widget, Instagram DMs, or SMS (via Twilio) and add WhatsApp later.
Our team is available Monday–Saturday, 8 AM–7 PM EAT. We typically respond within 2 hours.
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